We want all of our clients to be happy. Please contact us with any questions you have now or in the future. We aim to respond within 48 hours, usually less.
The piece we produce for you is meant for use as jewelry by adults. It is not suitable for any other purpose, such as swatting flies or mixing pancake batter, and may contain parts that impose a choking hazard to young children.
Once we start production on a custom order, the order is non-refundable. Please, please, please make sure your text is what you want it to be.
However, we will offer you a full refund if we've produced the wrong text, or made your piece using the wrong metal.
Again, custom pieces are final, non-refundable sales.
If your piece breaks or twists and you have all the parts, please contact us and then ship it to us at the address we provide in response. If you contact us within the first three months of your purchase, we'll attempt to repair it free of charge. If you’ve had the piece for longer we may charge a nominal labor fee. If you only have part of the piece, please include that information in the repair form and we'll do our best to accommodate you.
Silver jewelry will tarnish with time, particularly if worn directly on exposed skin. It may be cleaned using various solutions available on the market, or brought to a jeweler for professional cleaning.
We can't really tell if the text you love is protected by copyright, or considered inappropriate where you live, or is otherwise going to get you in trouble. Occasionally we may refuse to produce a piece because we find that it falls under copyright protection.
If you're outside the US, import taxes and regulations may apply to you. Please find out what they are, because we can only be responsible for bringing your piece to your friendly customs agent. If you're in the US, we'll collect sales taxes, as required.
Some custom pieces, especially of popular words or phrases, we may choose to add to our collection following fulfillment.
Regarding data retention: We do not retain any credit card or other financial data. We do retain your basic contact information for communications regarding your jewelry. You may give your consent (if you haven't already) to join our mailing list(s).